PRIVACY POLICY

1. Information We Collect

Depending on how you interact with BioLeva, we may collect the following categories of information:

Personal Information:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address

Order Information:

• Products purchased and order history
• Transaction value and payment status
• Shipping and delivery details
• Customer support interactions

Payment Information:

Payments made through our website are securely processed by authorized third-party payment gateway providers. BioLeva does not collect or store your complete debit card number, credit card number, CVV, UPI PIN, internet banking credentials, or payment passwords.

Technical & Device Information:

When you browse our website, we may automatically collect:

• IP Address, Browser Type, Device Type, and Operating System
• Website pages visited, session duration, and clickstream data
• Approximate geographic location (derived from IP address)

2. Why We Collect Your Information

We collect your information to:

• Process, fulfill, and deliver your orders to your preferred address.
• Verify and process payments securely.
• Provide customer support, order confirmations, and shipment updates.
• Improve website functionality, security, and user experience.
• Detect and prevent fraud, abuse, or unauthorized activities.
• Comply with applicable legal and regulatory obligations.
• Send promotional communications where you have provided your consent.

3. Sharing of Information

We never sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only when necessary with trusted third-party partners:

• Payment gateway providers
• Logistics and courier partners
• Technology, cloud service, and analytics providers
• Customer support and marketing service partners
• Government authorities or courts when required by law

All third-party partners are expected to maintain appropriate security standards and process your information only for the specific services they provide.

4. Cookies & Similar Technologies

BioLeva uses cookies and similar technologies to enhance your browsing experience, maintain your shopping cart, remember preferences, analyze website traffic, and measure marketing campaign performance. You may manage or disable cookies through your browser settings, though it may affect certain features of our website.

5. Data Security

Protecting your personal information is a top priority. We maintain reasonable technical and safeguards including SSL encryption, secure hosting infrastructure, restricted internal access, and secure gateways. However, no method of internet transmission is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, or comply with legal, tax, and regulatory obligations.

7. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to request access to, correction of, or deletion of your personal information, or withdraw consent for future processing. To exercise these rights, please contact our support team.

8. Marketing Communications

If you subscribe, we may send you emails regarding product launches, exclusive offers, wellness insights, or company updates. You may opt out at any time by using the unsubscribe link in our emails.

9. Third-Party Services

Our website may link to independent third-party services (like courier tracking or social media). These operate independently under their own privacy policies, and BioLeva is not responsible for their content or practices.

10. Children's Privacy

BioLeva products are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under 18. If we learn such data has been collected inadvertently, we will take steps to delete it.

11. International Data Transfers

If any of our technology providers process information outside India, we will take reasonable measures to ensure processing complies with applicable data laws and security standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect business or regulatory updates. Any changes become effective immediately upon publication on this page, as indicated by the "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: