SHIPPING POLICY

1. Shipping Coverage

BioLeva currently delivers across India to most serviceable PIN codes through our authorized logistics partners.

Shipping charges, if applicable, will be displayed during the checkout process before your order is confirmed.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

• Orders are generally processed within 1 business day.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons, promotional campaigns, or periods of high order volume, order processing times may be slightly extended.

3. Estimated Delivery Timeline

Estimated delivery timelines are as follows:

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, government restrictions, or other unforeseen circumstances.

4. Shipment Tracking

Once your order has been dispatched, you will receive:

• A shipment confirmation email.
• Your tracking number (AWB/Tracking ID).
• A shipment tracking link via Email and/or SMS (where applicable).

You can use these details to monitor the status of your shipment until delivery.

5. Delivery Attempts

Our logistics partners generally make up to three (3) delivery attempts.

If the delivery cannot be completed due to any of the following reasons:

• Recipient unavailable
• Incorrect or incomplete shipping address
• Incorrect contact information
• Refusal to accept the shipment

the package may be returned to our warehouse as a Return to Origin (RTO) shipment. Additional shipping charges may apply if the order needs to be re-dispatched.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information while placing an order. BioLeva shall not be responsible for delays or unsuccessful deliveries resulting from:

• Incorrect delivery address
• Incorrect PIN code
• Invalid or unreachable contact number
• Incomplete recipient details

If you need to modify your shipping address after placing an order, please contact our customer support team immediately. Address changes can only be accommodated before the order has been dispatched.

7. Shipping Delays

While we make every effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Transportation disruptions
• Government restrictions
• Public holidays
• High seasonal demand
• Courier operational delays

We appreciate your patience and understanding in such situations.

8. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with upon delivery, we recommend that you:

• Refuse to accept the package, where possible.
• Take clear photographs of the package and its condition.
• Contact our customer support team within 48 hours of delivery.

Upon verification, we will investigate the issue and provide an appropriate resolution in accordance with our Returns & Refund Policy.

9. Lost Shipments

If your shipment has not been delivered within the expected delivery timeframe and tracking updates have stopped for an extended period, please contact our customer support team.

We will coordinate with our logistics partners to investigate the shipment and keep you informed throughout the resolution process.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

11. Changes to This Shipping Policy

BioLeva reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. We encourage you to review this Shipping Policy periodically to stay informed of any updates.