RETURNS & REFUND POLICY

1. Return Eligibility

Due to the nature of health supplements and for hygiene and safety reasons, BioLeva accepts returns only under the following conditions:

• The product is unused, unopened, and in its original sealed packaging.
• The return request is initiated within 14 calendar days from the date of delivery.
• The product is returned in its original condition along with all original packaging, labels, and accessories (if applicable).

For customer safety, we cannot accept returns for products that have been:

• Opened or unsealed.
• Used or partially consumed.
• Damaged due to misuse, mishandling, or improper storage.
• Altered or tampered with after delivery.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transit, defective, incorrect, or missing from your order, please notify us within 48 hours of receiving your order.

To help us process your request quickly, please email us with:

• Your Order ID.
• Clear photographs of the product and packaging.
• Images of the shipping label (if applicable).
• A brief description of the issue.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the nature of the issue.

3. Return Approval

All return requests are subject to review and approval by our customer support team. Once the returned product is received and inspected, we will notify you via email regarding the status of your request.

BioLeva reserves the right to decline any return that does not meet the eligibility criteria outlined in this policy.

4. Refund Processing

Once your return has been approved and successfully inspected, your refund will be processed to the original payment method used for the purchase.

Please note:

• Refunds for customer-initiated returns will be processed after deducting applicable return shipping, handling, and processing charges, where applicable.
• Original shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product.
• Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

5. Return Shipping Charges

If the return is requested due to a change of mind, accidental purchase, or any customer preference, applicable return shipping and processing charges may be deducted from the final refundable amount.

If the return is approved because the product was damaged during transit, defective, or an incorrect product was delivered, BioLeva will bear the applicable return shipping costs.

6. Non-Returnable Products

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Opened or used health supplements.
• Products with broken or removed safety seals after delivery.
• Products damaged due to misuse or improper storage.
• Complimentary, promotional, or free sample products.
• Gift cards or digital products (if applicable).

7. Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled. However, eligible unopened products may still qualify for return in accordance with this policy.

8. Refund Exceptions

Refunds may not be approved under circumstances including, but not limited to:

• Incorrect or incomplete shipping information provided by the customer.
• Multiple failed delivery attempts due to recipient unavailability.
• Refusal to accept delivery.
• Return requests submitted after the eligible return period.
• Products returned without prior approval from our support team.
• Products that do not meet the return eligibility criteria.

9. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team:

10. Changes to This Policy

BioLeva reserves the right to modify or update this Returns & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. We encourage you to review this policy periodically to stay informed of any updates.